The missions of a Customer Operations Analyst
A Customer Operations Analyst plays an essential role in understanding and improving the customer experience. His or her role involves in-depth analysis of customer service data to identify trends, problems and opportunities for improvement.
Here are a few examples of typical customer operations analyst assignments:
- Analyze customer service data to identify trends, problems and opportunities for improvement.
- Work closely with the Customer Operations team to implement improvements.
- Prepare detailed reports on customer service performance.
The main skills and qualities of a Customer Operations Analyst
- Analytical skills: The ability to analyze complex data and draw out clear insights is fundamental to this role.
- Critical thinking: Able to solve complex problems and propose effective solutions.
- Communication: Communication skills are important, as the customer operations analyst must be able to communicate his or her findings clearly and concisely.
What training and experience do you need to become a Customer Operations Analyst?
A degree in statistics, economics, business, computer science or a related field is usually required. Experience in data analysis, preferably in a customer service context, is also desirable.
Job opportunities
The Customer Operations Analyst can progress to more senior roles in operations analysis, or specialize in specific areas such as data analysis or service quality management.
How much does a Customer Operations Analyst earn?
In France, the average gross annual salary for a customer operations analyst is generally between €35,000 and €55,000, depending on experience and industry.
What career paths are open to Customer Operations Analysts?
A customer operations analyst can progress to become a customer operations manager, customer operations director, or further specialize in areas such as data analysis, service quality management or strategy development.
