The^1st
training catalog

Heero trains your teams, managers & C-level
thanks to over 30 targeted courses. Join over 500 trained professionals.

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Discover how to deliver exceptional customer service, mastering complaint management techniques, active listening and commitment to customer well-being to build a strong, lasting relationship.

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Understand the fundamentals of creating remarkable customer experiences and how to effectively orchestrate back-end operations to ensure consistency, quality and continuous improvement of the customer journey.

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Immerse yourself in the world of customer success, learning how to create positive experiences, effectively solve customer problems and foster long-term relationships based on mutual satisfaction and success.

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Explore the importance of the human factor in customer relationship management, learning how effective communication, empathy and understanding of customer needs can improve satisfaction and loyalty.

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Deepen your knowledge of customer loyalty techniques, while learning how to turn your most satisfied customers into true brand ambassadors.

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Discover innovative strategies for retaining existing customers while expanding your customer base, to optimize the growth and stability of your portfolio.

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Gain an in-depth understanding of the principles of sales and account management, with a focus on negotiation techniques, customer relations and maximizing the potential of each account.

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better than we do

Thanks to our expertise, our trained, supported and constantly evolving professionals flourish.

Other Success Stories

Thanks to a merger, Solène and her team are adopting new technologies, supported by 10 weeks of expert training.

Rzilient welcomes Bérénice as its new Head of Success, with Heero to provide tailor-made coaching and boost the department.

Maximize your customers' experience with Heero.

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