The missions of a Customer Team Leader
The Customer Team Leader is responsible for managing a customer service team. He/she is responsible for coordinating team activities, solving problems and ensuring that service standards are met.
Here are a few examples of typical Customer Team Leader missions:
- Supervise customer service team members, including training, coaching and professional development.
- Handle customer complaints and resolve complex problems.
- Set and monitor performance targets for the team.
- Optimize customer service processes to improve efficiency and customer satisfaction.
The main skills and qualities of a Customer Team Leader
- Leadership skills: The Customer Team Leader must be able to motivate and lead his team to achieve performance targets.
- Problem-solving skills: Must be able to solve customer problems quickly and efficiently.
- Communication skills: Must be able to communicate effectively with team members and customers.
- Stress management skills: This role often involves dealing with stressful situations, so the ability to remain calm under pressure is essential.
What training and experience do you need to become a Customer Team Leader?
The role of Customer Team Leader is often filled by people with previous experience in customer service. It can also be beneficial to have a background in management or business. However, many of these roles are awarded on the basis of experience rather than formal education.
How much does a Customer Team Leader earn?
A Customer Team Leader's salary can vary according to experience, team size and industry. On average, salaries can range from €30,000 to €45,000 gross per year.
What career paths are open to Customer Team Leaders?
A Customer Team Leader may progress to more senior management roles within customer service, such as Customer Service Manager or Head of Customer Service. They may also consider roles in related areas, such as sales or customer service.
