Missions of a Head of Customer Support
The Head of Customer Support is responsible for directing and overseeing all customer support activities. He/she is responsible for establishing a customer service-oriented culture and maintaining a high level of customer satisfaction.
Here are some examples of typical Head of Customer Support tasks:
- Define and implement customer support strategies
- Manage and supervise the customer support team
- Monitor key performance indicators (KPIs) for customer support
- Collaborate with other departments to improve customer experience
- Establish and maintain a customer-focused culture within the team
The main skills and qualities of a Head of Customer Support
- Excellent communication skills: He must be able to communicate effectively with his team, as well as with other departments and management.
- Leadership: He must be able to lead and motivate his team to achieve customer support objectives.
- Customer focus: He must have a solid understanding of customer needs and be passionate about improving the customer experience.
What training and experience do you need to become Head of Customer Support?
A Head of Customer Support usually has previous experience in a customer support or customer service management role. A background in business management, marketing or a related field may also be beneficial.
Job opportunities
A Head of Customer Support can progress to more senior management roles within the company, such as Director of Services or Director of Operations.
How much does a Head of Customer Support earn?
In France, the average gross annual salary for a Head of Customer Support varies between €70,000 and €100,000, depending on experience and industry.
What career paths are open to Heads of Customer Support?
A Head of Customer Support can progress to more senior management positions, such as Director of Services or Director of Operations. They can also specialize further, focusing on specific aspects of customer support or customer service.
