"An 8-week coaching program to help you become a Head of Customer Success".

Ongoing coaching: a pillar of development for managers

At Heero Consulting, we firmly believe that a company's success depends on the development and growth of its employees. That's why we're proud to highlight the inspiring journey of Bérénice, Head of Customer Success at Rzilient, and how our ongoing professional coaching program has strengthened her skills and leadership.

Rzilient, a dedicated partner for innovation

Rzilient is a leader in revolutionary iT management. It is dedicated to simplifying IT fleet management for businesses while taking an environmentally responsible, Green iT approach. Rzilient serves a diverse customer base, including start-ups, SMEs, and well-known companies such as Doctolib, Alan and PlayPlay.

Why did Rzilient choose Heero coaching?

Rzilient turned to Heero Consulting to train its new Head of Customer Success, Berenice, because of our reputation for excellence in professional coaching. Our experienced consultant, Imen Braham, was selected for her deep expertise in the field and her ability to offer training tailored to Rzilient's specific needs.

This collaboration testifies to Rzilient's commitment to excellence in iT management, and to the trust they place in Heero Consulting to develop their in-house talent.

Raising potential to the max in 8 weeks

Ongoing professional coaching is designed to help professionals excel and reach their full potential. Berenice's coaching, delivered by our expert consultant, Imen Braham, focused on :

1. Understanding the posture of the Head of Customer Success: Bérénice delved into the subtleties of her role to better serve her customers.
2. Building the Customer Journey Map: She learned how to create customer journey maps to optimize the experience.
3. Business Plan and FTE planning: Bérénice developed a solid plan for her department and effectively planned human resources.
4. Improved managerial posture: She perfected her communication, leadership and team management skills.
5. Micro and macro management techniques: She explored management strategies at different scales to better manage her team.
6. Mastering human factors: Bérénice has delved into workplace psychology to optimize her team's motivation.
7. Business tools and implementation: She has mastered the essential tools for efficient management.
8. Customer Success Performance Indicators: The training ended with a deep dive into the key KPIs for accurate performance evaluation.

The benefits: personal and professional development

Bérénice testifies to the profound impact professional coaching has had on her career. She is now better prepared than ever to lead her team at Rzilient and deliver exceptional customer service. This ongoing professional development program boosts her confidence and her ability to take on challenges with confidence.

Tailor-made pedagogical support

Thanks to our partner tool, we are able to track the quality of all skills blocks and courses. Trainees and instructors can interact on a single platform, ask the right questions and retrieve training materials. It's a secure, privileged space, accessible 24/7.

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Building success together

At Heero Consulting, we're proud to play a vital role in our customers' professional development. Berenice's story at Rzilient is an inspiring example of what ongoing professional coaching can achieve. We are determined to continue helping our customers elevate their professional success and reach new heights. Join us in this quest for excellence and continuous development.