The challenge: find 2 new recruits for the Success team
Soneka is a comprehensive platform dedicated to Real Estate Asset Management. It centralizes all real estate data, providing a single, fully customizable solution for managing your real estate portfolio. Its aim is to simplify and accelerate decision-making processes by making data easily accessible to all your teams.
In its constant quest for excellence, Soneka has entrusted Heero Consulting with the recruitment of two new Customer Success Managers. Valentin, Head of Customer Success, shares his experience of the process, revealing the added value of Heero Consulting.
Recruitment is a difficult task, requiring precision and adaptability. Recruiting customer relations profiles is increasingly complex, especially for companies with little or no experience. For Soneka, it was essential not only to find the right candidates, but also to do so efficiently, while maintaining control and transparency of the process.
Heero Consulting seduced Valentin with its proximity and start-up spirit.
"Unlike other more traditional firms (...) the interaction was more personal with Heero, giving the feeling of being a partner rather than just a supplier."
The right tools and methodology
Valentin was particularly impressed by the tools provided. The use of an in-house ATS offered simplicity and efficiency, enabling easy modifications and a pleasant learning curve for the customer. Keeping track of profile information, contact details, exchange summaries and having a view of each stage of the process are all differentiating factors. This has considerably lightened the burden of recruitment, while fostering close collaboration.
Fluid, professional communication
Heero's reminders, far from being intrusive, kept things moving and engaged throughout the process. The ability to exchange via a shared channel on Slack cut down on unnecessary emails.
A truly refined process
Heeronot only understood the profile Soneka was looking for in these two hires, but also put in place a robust process, ensuring that the successful candidates were a perfect match. Heero recruited Éloïse and Clément. Read their testimonials
Soneka's management was very impressed and satisfied with the efficiency of Heero's process. It was fast, relevant and effective.
Without Heero, Soneka would probably have had to rely more on its network or turn to other recruitment agencies, losing efficiency and accuracy. For Soneka, using Heero Consulting was not simply a business decision. It was a strategic choice to ensure optimal recruitment.
Between the tools, the fluid communication, and a process designed with the customer in mind, Heero has truly transformed Soneka's recruitment experience.
